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Site Resources

Resources to Maximize Your Experience

Helpful overview videos by role:

A Simpler, More Enjoyable Online Experience
An overview of the new Dow Consumer Solutions website

Easy Online Ordering
An overview of the online ordering capabilities for the new Dow Consumer Solutions website

Account Management Made Simple
An overview of the account management capabilities for the new Dow Consumer Solutions website

Enhanced Capabilities for Distributors
An overview of the distributor capabilities for the new Dow Consumer Solutions website

Quick start guides to help you maximize your experience on the site

Common Questions:

  • What is product family pricing? 
    • Product families are groups of similar products available through the Sealant, Rubber, and Fluids product lines. Purchase larger quantities of multiple items within a product family and receive greater discounts when they are available to ship on the same day.
  • Where can I find price information?
    • New to Dow Consumer Solutions? If distribution is an option for a product, we suggest starting there for the fastest confirmation of price and availability or contacting customer service to receive a price quote. Currently buy directly from us? Just get in touch with your procurement team, who will work directly with us to clarify price options and availability for you. Also, if you have a registered account with pricing access, prices, lead times and availability can be checked real-time on our website from your account. Already work directly with our sales contact? Simply check with them for pricing and availability. For large-scale, ongoing needs, we'll work with you to establish a reliable and timely supply.If you have questions, please feel free to discuss options directly with our service team.
  • How do I track my shipment?
    • Tracking numbers, when available, are shown in Delivery details. First, log into your "Account". Next, navigate to "Order Management" and select the "Deliveries" section. Tracking numbers should be in the last column. We are working to expand the number of carriers who provide tracking numbers and capabilities. Clicking on "Tracking Numbers" when they appear as an active link, will result in going to the logistics provider website for details.
  • Where can I find order acknowledgements, delivery notes, invoices, etc. for my orders?
    • All transactional documents can be found when you are logged into your "Account". Navigate to "Order Management" and select the "Orders" or "Deliveries" section to find links to all related documents. Navigate to "Invoice Management" to find your account summary and any invoice documentation. If these choices do not exist under "Account", then you may not have proper access to view these documents. Please contact our customer service team for additional help.

Still need help, contact Customer Service.